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Crisis Communications: Coronavirus
First Section
Introduction (9:04)
Definitions and Considerations (9:43)
Pre-work (4:29)
Drafting Messages and Sending Messages (3:42)
Real World Examples (5:16)
Working with the Media (27:52)
Supplies, Personal Protective Equipment are Available (0:43)
Knowledge check
Conclusion (1:55)
Handouts
Introduction
Psychology of a Crisis
Messages and Audiences
Crisis Communication Plans
Working with the Media
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Sample Safety Messages
Hurricane Safety Messages w COVID Considerations
Sample Letters / Emails
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